Last updated: 4 November 2026
At DTB Gas Plumbing & Heating, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights when you visit our website or contact us about our plumbing and heating services.
1. Who We Are
DTB Gas Plumbing & Heating is a plumbing and heating business based in Sunderland, providing services to customers across Sunderland and the surrounding areas.
For the purposes of data protection law, DTB Gas Plumbing & Heating is responsible for the personal information collected through this website and in connection with our services.
Business name: DTB Gas Plumbing & Heating
Contact: David Bage
Email: dtbgas@icloud.com
Telephone: 07867 123466
Location: Sunderland, UK
2. Information We Collect
We may collect the following personal information when you contact us or use our services:
- Your name
- Your email address
- Your telephone number
- Your property or service address
- Details of your enquiry or the work you require
- Information you provide when requesting a quote or booking a service
- Information relating to services carried out, invoices and payments
- Technical information about your visit to our website, where collected through cookies or similar technologies
We only collect information that is relevant to your enquiry, the services we provide or the operation of our website.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests for quotations
- Arrange appointments and carry out plumbing and heating services
- Communicate with you about bookings and ongoing work
- Provide quotations, invoices and payment information
- Maintain appropriate records of work carried out
- Meet our legal and regulatory obligations
- Maintain the security and functionality of our website
We do not sell your personal information to third parties.
4. Our Legal Basis for Processing Your Information
Under UK GDPR, we must have a lawful reason for using your personal information.
Depending on the circumstances, we rely on:
Contractual necessity: To provide quotations, arrange appointments and carry out services you have requested, or to take steps before entering into a contract.
Legal obligations: To maintain records and comply with applicable tax, accounting, gas safety and other legal requirements.
Legitimate interests: To respond to business enquiries, manage our customer relationships, maintain business records and protect the security of our website, where these interests are not overridden by your rights.
Consent: Where required, such as for optional, non-essential website cookies or marketing communications.
You can withdraw your consent at any time where consent is the legal basis for processing.
5. How We Store and Protect Your Information
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
Information may be stored in business email accounts, customer records, invoicing systems and website systems used to manage enquiries and services.
Access to personal information is limited to those who need it for legitimate business purposes.
Although we take appropriate precautions, no method of electronic storage or transmission is completely secure.
6. Sharing Your Information
We may share personal information with trusted third-party service providers where necessary to operate our business, including:
- Website hosting and maintenance providers
- Email and communication service providers
- Accounting and payment service providers
- Professional advisers, where required
We only share information where there is a legitimate business or legal reason to do so.
We may also disclose information where required by law or a relevant regulatory authority.
Some service providers may process information outside the UK. Where this happens, we take steps to ensure appropriate data protection safeguards are in place.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and regulatory obligations.
Enquiry information that does not lead to work being carried out will not be retained indefinitely.
Customer records, invoices and relevant service documentation may be retained for longer where necessary to comply with legal requirements or maintain appropriate business records.
When information is no longer required, it will be securely deleted or disposed of.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support its operation, remember preferences and understand how visitors use the website.
Essential cookies may be necessary for the website to function correctly.
If we use optional analytics or other non-essential cookies, these will be subject to your consent where required by law.
You can manage cookies through your browser settings and, where available, the cookie preferences provided on our website.
For more information, please refer to our Cookie Policy, where provided.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Ask us to restrict how your information is used
- Object to certain types of processing
- Request the transfer of your information where applicable
- Withdraw consent where we rely on it
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact us using the details below.
10. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our business, website or legal requirements.
Any updates will be published on this page with a revised date.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
DTB Gas Plumbing & Heating
Contact: David Bage
Email: dtbgas@icloud.com
Telephone: 07867 123466
Location: Sunderland, UK